{"gold": "billing", "item_id": "dev-001", "labels": {"category": "billing", "priority": "P1", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: The payment succeeded but the invoice still says unpaid. Our whole workspace is blocked right now, with no workaround. Please reply in the ticket, not by phone."}
{"gold": "billing", "item_id": "dev-002", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: Please change the company name on our next invoice. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "billing", "item_id": "dev-003", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: Our card was declined when paying the renewal bill. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "billing", "item_id": "dev-004", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: A credit we were promised is missing from the statement. There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "billing", "item_id": "dev-005", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: Please send a receipt for the annual subscription charge. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "billing", "item_id": "dev-006", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: The currency on the receipt differs from our order confirmation. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "billing", "item_id": "dev-007", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: We need to update the billing contact before renewal. There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "billing", "item_id": "dev-008", "labels": {"category": "billing", "priority": "P1", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: The renewal invoice charged us twice for the same workspace. Our whole workspace is blocked right now, with no workaround. Please reply in the ticket, not by phone."}
{"gold": "billing", "item_id": "dev-009", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: Please refund the unused subscription after our cancellation. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "access", "item_id": "dev-010", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Internal pilot workspace. Customer note: An invitation was sent but the new teammate cannot join. There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "access", "item_id": "dev-011", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: Single sign-on rejects our organization after the certificate change. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "access", "item_id": "dev-012", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: My account is locked after several failed login attempts. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "access", "item_id": "dev-013", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: Please remove access for a teammate who left the company. There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "access", "item_id": "dev-014", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: The sign-in code never arrives in my inbox. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "access", "item_id": "dev-015", "labels": {"category": "access", "priority": "P1", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: I can log in but no longer have permission to open the workspace. Our whole workspace is blocked right now, with no workaround. Please reply in the ticket, not by phone."}
{"gold": "access", "item_id": "dev-016", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: Our identity provider reports a login assertion mismatch. There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "access", "item_id": "dev-017", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: I need to transfer workspace ownership before leaving. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "bug", "item_id": "dev-018", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: The export finishes but the downloaded file contains only the header. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "bug", "item_id": "dev-019", "labels": {"category": "bug", "priority": "P3", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: Saving an edited note shows an error and discards the changes. There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "bug", "item_id": "dev-020", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: The dashboard chart is blank even though the underlying records exist. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "bug", "item_id": "dev-021", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: Search returns deleted documents that should no longer be visible. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "bug", "item_id": "dev-022", "labels": {"category": "bug", "priority": "P1", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: The application freezes when I open the activity list. Our whole workspace is blocked right now, with no workaround. Please reply in the ticket, not by phone."}
{"gold": "bug", "item_id": "dev-023", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: The import duplicates every row despite unique identifiers. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "bug", "item_id": "dev-024", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: The webhook stopped delivering events after yesterday afternoon. This is blocking my daily work, but the rest of the workspace is unaffected. Please reply in the ticket, not by phone."}
{"gold": "feature", "item_id": "dev-025", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: We would like to customize the notification sound. There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "feature", "item_id": "dev-026", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: Could you add a bulk archive command for old documents? There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "feature", "item_id": "dev-027", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: Please consider a read-only preview link for guests. There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "feature", "item_id": "dev-028", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Internal pilot workspace. Customer note: Could you add a dark display theme to the dashboard? There is no current work blockage; this can wait. Please reply in the ticket, not by phone."}
{"gold": "unknown", "item_id": "dev-029", "labels": {"category": "unknown", "priority": "P3", "team": "support"}, "secondary": {"category_accuracy": {"gold": "unknown"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "support"}, "team_f1": {"gold": "support"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": true, "non_english": false, "seed_template": false}, "text": "Could somebody assist me?"}
{"gold": "unknown", "item_id": "dev-030", "labels": {"category": "unknown", "priority": "P3", "team": "support"}, "secondary": {"category_accuracy": {"gold": "unknown"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "support"}, "team_f1": {"gold": "support"}}, "split": "dev", "strata": {"ambiguous": false, "long_thread": false, "no_detail": true, "non_english": false, "seed_template": false}, "text": "Something seems off. Please help."}
{"gold": "billing", "item_id": "test-001", "labels": {"category": "billing", "priority": "P1", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Customer message: The dashboard also looks dated, but that is not my request. Current request: The renewal invoice charged us twice for the same workspace. Our whole workspace is blocked right now, with no workaround. Reference: CASE-700."}
{"gold": "billing", "item_id": "test-002", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Customer message: Please refund the unused subscription after our cancellation. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-701."}
{"gold": "billing", "item_id": "test-003", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: The tax amount on the invoice does not match our registered address. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-702."}
{"gold": "billing", "item_id": "test-004", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Customer message: The payment succeeded but the invoice still says unpaid. There is no current work blockage; this can wait. Reference: CASE-703."}
{"gold": "billing", "item_id": "test-005", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": true, "seed_template": true}, "text": "Veuillez corriger le nom de notre entreprise sur la prochaine facture. Aucun travail ne bloque, cela peut attendre."}
{"gold": "billing", "item_id": "test-006", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Customer message: The dashboard also looks dated, but that is not my request. Current request: Our card was declined when paying the renewal bill. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-705."}
{"gold": "billing", "item_id": "test-007", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Customer message: A credit we were promised is missing from the statement. There is no current work blockage; this can wait. Reference: CASE-706."}
{"gold": "billing", "item_id": "test-008", "labels": {"category": "billing", "priority": "P1", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Customer message: Please send a receipt for the annual subscription charge. Our whole workspace is blocked right now, with no workaround. Reference: CASE-707."}
{"gold": "billing", "item_id": "test-009", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Customer message: The currency on the receipt differs from our order confirmation. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-708."}
{"gold": "billing", "item_id": "test-010", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": true}, "text": "Customer message: We need to update the billing contact before renewal. There is no current work blockage; this can wait. Reference: CASE-709."}
{"gold": "billing", "item_id": "test-011", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The dashboard also looks dated, but that is not my request. Current request: The renewal invoice charged us twice for the same workspace. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-710."}
{"gold": "billing", "item_id": "test-012", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Please refund the unused subscription after our cancellation. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-711."}
{"gold": "billing", "item_id": "test-013", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: The tax amount on the invoice does not match our registered address. There is no current work blockage; this can wait. Reference: CASE-712."}
{"gold": "billing", "item_id": "test-014", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The payment succeeded but the invoice still says unpaid. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-713."}
{"gold": "billing", "item_id": "test-015", "labels": {"category": "billing", "priority": "P1", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Please change the company name on our next invoice. Our whole workspace is blocked right now, with no workaround. Reference: CASE-714."}
{"gold": "billing", "item_id": "test-016", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The dashboard also looks dated, but that is not my request. Current request: Our card was declined when paying the renewal bill. There is no current work blockage; this can wait. Reference: CASE-715."}
{"gold": "billing", "item_id": "test-017", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: A credit we were promised is missing from the statement. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-716."}
{"gold": "billing", "item_id": "test-018", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Please send a receipt for the annual subscription charge. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-717."}
{"gold": "billing", "item_id": "test-019", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The currency on the receipt differs from our order confirmation. There is no current work blockage; this can wait. Reference: CASE-718."}
{"gold": "billing", "item_id": "test-020", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We need to update the billing contact before renewal. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-719."}
{"gold": "billing", "item_id": "test-021", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The dashboard also looks dated, but that is not my request. Current request: The renewal invoice charged us twice for the same workspace. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-720."}
{"gold": "billing", "item_id": "test-022", "labels": {"category": "billing", "priority": "P1", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Please refund the unused subscription after our cancellation. Our whole workspace is blocked right now, with no workaround. Reference: CASE-721."}
{"gold": "billing", "item_id": "test-023", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: The tax amount on the invoice does not match our registered address. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-722."}
{"gold": "billing", "item_id": "test-024", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The payment succeeded but the invoice still says unpaid. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-723."}
{"gold": "billing", "item_id": "test-025", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Please change the company name on our next invoice. There is no current work blockage; this can wait. Reference: CASE-724."}
{"gold": "billing", "item_id": "test-026", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The dashboard also looks dated, but that is not my request. Current request: Our card was declined when paying the renewal bill. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-725."}
{"gold": "billing", "item_id": "test-027", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: A credit we were promised is missing from the statement. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-726."}
{"gold": "billing", "item_id": "test-028", "labels": {"category": "billing", "priority": "P3", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Please send a receipt for the annual subscription charge. There is no current work blockage; this can wait. Reference: CASE-727."}
{"gold": "billing", "item_id": "test-029", "labels": {"category": "billing", "priority": "P1", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The currency on the receipt differs from our order confirmation. Our whole workspace is blocked right now, with no workaround. Reference: CASE-728."}
{"gold": "billing", "item_id": "test-030", "labels": {"category": "billing", "priority": "P2", "team": "finance"}, "secondary": {"category_accuracy": {"gold": "billing"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "finance"}, "team_f1": {"gold": "finance"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We need to update the billing contact before renewal. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-729."}
{"gold": "access", "item_id": "test-031", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We renewed yesterday, but the payment is settled. Current request: The password reset link expires as soon as I open it. There is no current work blockage; this can wait. Reference: CASE-730."}
{"gold": "access", "item_id": "test-032", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I lost my authenticator and cannot sign in. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-731."}
{"gold": "access", "item_id": "test-033", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: An invitation was sent but the new teammate cannot join. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-732."}
{"gold": "access", "item_id": "test-034", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Single sign-on rejects our organization after the certificate change. There is no current work blockage; this can wait. Reference: CASE-733."}
{"gold": "access", "item_id": "test-035", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": true, "seed_template": false}, "text": "No recibo el código para iniciar sesión. Mi trabajo diario está bloqueado, pero mis compañeros pueden trabajar."}
{"gold": "access", "item_id": "test-036", "labels": {"category": "access", "priority": "P1", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We renewed yesterday, but the payment is settled. Current request: Please remove access for a teammate who left the company. Our whole workspace is blocked right now, with no workaround. Reference: CASE-735."}
{"gold": "access", "item_id": "test-037", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The sign-in code never arrives in my inbox. There is no current work blockage; this can wait. Reference: CASE-736."}
{"gold": "access", "item_id": "test-038", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I can log in but no longer have permission to open the workspace. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-737."}
{"gold": "access", "item_id": "test-039", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Our identity provider reports a login assertion mismatch. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-738."}
{"gold": "access", "item_id": "test-040", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I need to transfer workspace ownership before leaving. There is no current work blockage; this can wait. Reference: CASE-739."}
{"gold": "access", "item_id": "test-041", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We renewed yesterday, but the payment is settled. Current request: The password reset link expires as soon as I open it. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-740."}
{"gold": "access", "item_id": "test-042", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I lost my authenticator and cannot sign in. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-741."}
{"gold": "access", "item_id": "test-043", "labels": {"category": "access", "priority": "P1", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: An invitation was sent but the new teammate cannot join. Our whole workspace is blocked right now, with no workaround. Reference: CASE-742."}
{"gold": "access", "item_id": "test-044", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Single sign-on rejects our organization after the certificate change. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-743."}
{"gold": "access", "item_id": "test-045", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: My account is locked after several failed login attempts. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-744."}
{"gold": "access", "item_id": "test-046", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We renewed yesterday, but the payment is settled. Current request: Please remove access for a teammate who left the company. There is no current work blockage; this can wait. Reference: CASE-745."}
{"gold": "access", "item_id": "test-047", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The sign-in code never arrives in my inbox. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-746."}
{"gold": "access", "item_id": "test-048", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I can log in but no longer have permission to open the workspace. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-747."}
{"gold": "access", "item_id": "test-049", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Our identity provider reports a login assertion mismatch. There is no current work blockage; this can wait. Reference: CASE-748."}
{"gold": "access", "item_id": "test-050", "labels": {"category": "access", "priority": "P1", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I need to transfer workspace ownership before leaving. Our whole workspace is blocked right now, with no workaround. Reference: CASE-749."}
{"gold": "access", "item_id": "test-051", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We renewed yesterday, but the payment is settled. Current request: The password reset link expires as soon as I open it. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-750."}
{"gold": "access", "item_id": "test-052", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I lost my authenticator and cannot sign in. There is no current work blockage; this can wait. Reference: CASE-751."}
{"gold": "access", "item_id": "test-053", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: An invitation was sent but the new teammate cannot join. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-752."}
{"gold": "access", "item_id": "test-054", "labels": {"category": "access", "priority": "P2", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Single sign-on rejects our organization after the certificate change. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-753."}
{"gold": "access", "item_id": "test-055", "labels": {"category": "access", "priority": "P3", "team": "identity"}, "secondary": {"category_accuracy": {"gold": "access"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "identity"}, "team_f1": {"gold": "identity"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: My account is locked after several failed login attempts. There is no current work blockage; this can wait. Reference: CASE-754."}
{"gold": "bug", "item_id": "test-056", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I first assumed this was a permissions issue, but access checks pass. Current request: The import duplicates every row despite unique identifiers. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-755."}
{"gold": "bug", "item_id": "test-057", "labels": {"category": "bug", "priority": "P1", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The webhook stopped delivering events after yesterday afternoon. Our whole workspace is blocked right now, with no workaround. Reference: CASE-756."}
{"gold": "bug", "item_id": "test-058", "labels": {"category": "bug", "priority": "P3", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Notifications arrive several hours after the corresponding change. There is no current work blockage; this can wait. Reference: CASE-757."}
{"gold": "bug", "item_id": "test-059", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The date filter includes records outside the selected period. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-758."}
{"gold": "bug", "item_id": "test-060", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The mobile view hides the save button below the keyboard. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-759."}
{"gold": "bug", "item_id": "test-061", "labels": {"category": "bug", "priority": "P3", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I first assumed this was a permissions issue, but access checks pass. Current request: The export finishes but the downloaded file contains only the header. There is no current work blockage; this can wait. Reference: CASE-760."}
{"gold": "bug", "item_id": "test-062", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Saving an edited note shows an error and discards the changes. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-761."}
{"gold": "bug", "item_id": "test-063", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: The dashboard chart is blank even though the underlying records exist. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-762."}
{"gold": "bug", "item_id": "test-064", "labels": {"category": "bug", "priority": "P1", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Search returns deleted documents that should no longer be visible. Our whole workspace is blocked right now, with no workaround. Reference: CASE-763."}
{"gold": "bug", "item_id": "test-065", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": true, "seed_template": false}, "text": "Der Datumsfilter zeigt Einträge außerhalb des gewählten Zeitraums. Meine tägliche Arbeit ist blockiert, das restliche Team kann weiterarbeiten."}
{"gold": "bug", "item_id": "test-066", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I first assumed this was a permissions issue, but access checks pass. Current request: The import duplicates every row despite unique identifiers. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-765."}
{"gold": "bug", "item_id": "test-067", "labels": {"category": "bug", "priority": "P3", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The webhook stopped delivering events after yesterday afternoon. There is no current work blockage; this can wait. Reference: CASE-766."}
{"gold": "bug", "item_id": "test-068", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Notifications arrive several hours after the corresponding change. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-767."}
{"gold": "bug", "item_id": "test-069", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The date filter includes records outside the selected period. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-768."}
{"gold": "bug", "item_id": "test-070", "labels": {"category": "bug", "priority": "P3", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The mobile view hides the save button below the keyboard. There is no current work blockage; this can wait. Reference: CASE-769."}
{"gold": "bug", "item_id": "test-071", "labels": {"category": "bug", "priority": "P1", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I first assumed this was a permissions issue, but access checks pass. Current request: The export finishes but the downloaded file contains only the header. Our whole workspace is blocked right now, with no workaround. Reference: CASE-770."}
{"gold": "bug", "item_id": "test-072", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Saving an edited note shows an error and discards the changes. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-771."}
{"gold": "bug", "item_id": "test-073", "labels": {"category": "bug", "priority": "P3", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: The dashboard chart is blank even though the underlying records exist. There is no current work blockage; this can wait. Reference: CASE-772."}
{"gold": "bug", "item_id": "test-074", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Search returns deleted documents that should no longer be visible. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-773."}
{"gold": "bug", "item_id": "test-075", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The application freezes when I open the activity list. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-774."}
{"gold": "bug", "item_id": "test-076", "labels": {"category": "bug", "priority": "P3", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: I first assumed this was a permissions issue, but access checks pass. Current request: The import duplicates every row despite unique identifiers. There is no current work blockage; this can wait. Reference: CASE-775."}
{"gold": "bug", "item_id": "test-077", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The webhook stopped delivering events after yesterday afternoon. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-776."}
{"gold": "bug", "item_id": "test-078", "labels": {"category": "bug", "priority": "P1", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P1"}, "priority_f1": {"gold": "P1"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Notifications arrive several hours after the corresponding change. Our whole workspace is blocked right now, with no workaround. Reference: CASE-777."}
{"gold": "bug", "item_id": "test-079", "labels": {"category": "bug", "priority": "P3", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The date filter includes records outside the selected period. There is no current work blockage; this can wait. Reference: CASE-778."}
{"gold": "bug", "item_id": "test-080", "labels": {"category": "bug", "priority": "P2", "team": "engineering"}, "secondary": {"category_accuracy": {"gold": "bug"}, "priority_accuracy": {"gold": "P2"}, "priority_f1": {"gold": "P2"}, "team_accuracy": {"gold": "engineering"}, "team_f1": {"gold": "engineering"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: The mobile view hides the save button below the keyboard. This is blocking my daily work, but the rest of the workspace is unaffected. Reference: CASE-779."}
{"gold": "feature", "item_id": "test-081", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: This is a new capability request, not a failure of an existing feature. Current request: Could you add a dark display theme to the dashboard? There is no current work blockage; this can wait. Reference: CASE-780."}
{"gold": "feature", "item_id": "test-082", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We would like scheduled exports instead of downloading manually. There is no current work blockage; this can wait. Reference: CASE-781."}
{"gold": "feature", "item_id": "test-083", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: Please support a custom field on each saved contact. There is no current work blockage; this can wait. Reference: CASE-782."}
{"gold": "feature", "item_id": "test-084", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Can you add a weekly digest of workspace changes? There is no current work blockage; this can wait. Reference: CASE-783."}
{"gold": "feature", "item_id": "test-085", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": true, "seed_template": false}, "text": "ダークテーマを追加してほしいです。現在の作業に支障はありません。"}
{"gold": "feature", "item_id": "test-086", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: This is a new capability request, not a failure of an existing feature. Current request: Please add an option to sort notes by their owner. There is no current work blockage; this can wait. Reference: CASE-785."}
{"gold": "feature", "item_id": "test-087", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: A calendar view would help us plan upcoming work. There is no current work blockage; this can wait. Reference: CASE-786."}
{"gold": "feature", "item_id": "test-088", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We would like to customize the notification sound. There is no current work blockage; this can wait. Reference: CASE-787."}
{"gold": "feature", "item_id": "test-089", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Could you add a bulk archive command for old documents? There is no current work blockage; this can wait. Reference: CASE-788."}
{"gold": "feature", "item_id": "test-090", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Please consider a read-only preview link for guests. There is no current work blockage; this can wait. Reference: CASE-789."}
{"gold": "feature", "item_id": "test-091", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: This is a new capability request, not a failure of an existing feature. Current request: Could you add a dark display theme to the dashboard? There is no current work blockage; this can wait. Reference: CASE-790."}
{"gold": "feature", "item_id": "test-092", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: We would like scheduled exports instead of downloading manually. There is no current work blockage; this can wait. Reference: CASE-791."}
{"gold": "feature", "item_id": "test-093", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": true, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Earlier message 1: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 2: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 3: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 4: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 5: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 6: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 7: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 8: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 9: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 10: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 11: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 12: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 13: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 14: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 15: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nEarlier message 16: We checked the browser version and confirmed the workspace name. No new symptoms were reported.\nLatest customer message: Please support a custom field on each saved contact. There is no current work blockage; this can wait. Reference: CASE-792."}
{"gold": "feature", "item_id": "test-094", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: Can you add a weekly digest of workspace changes? There is no current work blockage; this can wait. Reference: CASE-793."}
{"gold": "feature", "item_id": "test-095", "labels": {"category": "feature", "priority": "P3", "team": "product"}, "secondary": {"category_accuracy": {"gold": "feature"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "product"}, "team_f1": {"gold": "product"}}, "split": "test", "strata": {"ambiguous": true, "long_thread": false, "no_detail": false, "non_english": false, "seed_template": false}, "text": "Customer message: This is a new capability request, not a failure of an existing feature. Current request: We want keyboard shortcuts for moving between records. There is no current work blockage; this can wait. Reference: CASE-794."}
{"gold": "unknown", "item_id": "test-096", "labels": {"category": "unknown", "priority": "P3", "team": "support"}, "secondary": {"category_accuracy": {"gold": "unknown"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "support"}, "team_f1": {"gold": "support"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": true, "non_english": false, "seed_template": false}, "text": "Help please."}
{"gold": "unknown", "item_id": "test-097", "labels": {"category": "unknown", "priority": "P3", "team": "support"}, "secondary": {"category_accuracy": {"gold": "unknown"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "support"}, "team_f1": {"gold": "support"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": true, "non_english": false, "seed_template": false}, "text": "It is wrong again."}
{"gold": "unknown", "item_id": "test-098", "labels": {"category": "unknown", "priority": "P3", "team": "support"}, "secondary": {"category_accuracy": {"gold": "unknown"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "support"}, "team_f1": {"gold": "support"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": true, "non_english": false, "seed_template": false}, "text": "Can someone look at this?"}
{"gold": "unknown", "item_id": "test-099", "labels": {"category": "unknown", "priority": "P3", "team": "support"}, "secondary": {"category_accuracy": {"gold": "unknown"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "support"}, "team_f1": {"gold": "support"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": true, "non_english": false, "seed_template": false}, "text": "Please contact me."}
{"gold": "unknown", "item_id": "test-100", "labels": {"category": "unknown", "priority": "P3", "team": "support"}, "secondary": {"category_accuracy": {"gold": "unknown"}, "priority_accuracy": {"gold": "P3"}, "priority_f1": {"gold": "P3"}, "team_accuracy": {"gold": "support"}, "team_f1": {"gold": "support"}}, "split": "test", "strata": {"ambiguous": false, "long_thread": false, "no_detail": true, "non_english": true, "seed_template": false}, "text": "Preciso de ajuda."}